Working for MEA

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Paid Vacancies

Home Energy Adviser – Marches Energy Agency


Marches Energy Agency has over 20 years of experience in helping householders keep warm and well at home. We are an independent, Shropshire-based  charity and offer a niche role in the health and housing landscape that is opening exciting opportunities with a wide range of partners, around health, social care, and low energy.  

As our service continues to develop, our small, friendly team is now seeking an enthusiastic, motivated and compassionate energy adviser to help us support more householders in need.  Your focus will be on taking calls from a wide range of householders in Shropshire, Herefordshire and Staffordshire, and in providing unscripted advice that responds to the callers needs. Through this you will help them to navigate the fuel poverty policy landscape to achieve the best possible outcomes. This includes encouraging householders to move towards being more energy efficient, to use energy more effectively and to buy their energy more cheaply.

To facilitate this you will be expected to work with a range of installers of energy efficiency measures, as well as our partners from the voluntary, local authority and health-care sectors. 

On the job training and support will be provided to ensure that the advice you provide is the best it can be, and remains so. MEA will also pay for you to undertake a Level 3 NVQ in energy awareness, to help prepare you for your new role. You will also be expected to undergo a DBS check. 

For the right person there will also be scope to develop the role to potentially include the provision of training for other organisations, attending or running events, and/ or undertaking home visits, although this is not a pre-requisite.

Specific skills

To fulfill this post MEA is looking for a good communicator able to listen, empathise with a range of householders, including some who are quite vulnerable, and to respond with accurate and appropriate advice. You will be expected to work both as part of a small team, but also unsupervised, as colleagues are often out of the office on home visits etc. Good organizational skills and time-keeping are also essential and you will be expected to be competent in the use of outlook, access and word etc. We will also expect you to show that you have relevant work experience gained either through the charitable, health or social care sectors, or through the business world, be this part time or full time. Your understanding of energy efficiency and the home is not crucial, as we can support you to learn that, but you will be expected to show some basic knowledge of, and interest in energy use.   

Major Tasks and Job Activities 

§  To work with colleagues to ensure all phone lines are answered or calls returned within set target times.

§  To provide impartial, unscripted and knowledgeable advice appropriate to the callers needs in relation to energy efficiency, affordable warmth and related issues.

§  To deliver outstanding customer service.

§  To maintain an up-to-date knowledge of referral routes in order to advise customers about grants for energy efficiency measures and further assistance available.

§  To make referrals on to contractors and partner agencies.

§  To input information clearly into the MEA database and keep this up to date.

§  To undertake further activities as agreed.    

Pay: £17,100 pro-rate per annumn; optional employer pension of up to 5%; opportunity for a performance-related bonus. 

Location: MEA’s Shrewsbury office next to the River Severn. 

Hours of work: Flexible but between 22.5 and 37.5 hours per week. Likely to be more in the winter and less in the summer to reflect our busier times.  

Leave: 24 paid days pro-rata per annum + bank holidays

Duration: One year contract with opportunity to extend by a further 2.5 years, subject to funding. 

Application process:  CV and covering letter explaining why you are interested in the job and how you meet the specification. Please send to Simon Ross, Director – by Friday 27th July. Interviews will be on Thursday 2th August at our offices in Shrewsbury and the successful applicant will start in early September. We look forward to hearing from you. 



‘Staffing the energy advice lines gave me experience and confidence dealing with people and made me sure I wanted a career in energy advice. I had lots to talk about in my successful interview for an internship and was able to prove I had the commitment they were looking for.’ - Liz, Volunteer

Volunteers are a vital part of our team. Whether you are looking for experience for your CV, or to do something worthwhile alongside like-minded people, we hope to provide a warm welcome to you at MEA. There is always plenty of free tea and coffee, and usually some biscuits too!

There are two types of volunteering opportunity at MEA:

* Internship placements of 4 or more months

* Regular volunteers to support our events, advice service or projects

1) Home Energy Internship

We are looking for an intern to join our team at our Shrewsbury office. The post-holder will give energy advice and support, particularly to those who are fuel poor. The intern will be part of a team delivering work across the region. This will involve taking calls on our phone advice line and attending events. Interns will be mentored by a member of staff. This role is unpaid. The MEA team work in a supportive and collaborative way and we welcome candidates with fresh ideas and energy and a commitment to making them work.

We are looking applicants who are:

  • Friendly, helpful and able to communicate with people from a variety of backgrounds
  • Have an interest in home energy efficiency and a commitment to improving this particularly for those who are fuel poor
  • Have good IT skills and are able to record information accurately
  • Are able to commit at least 20 hours per week, which can be worked flexibly, for four or more months
  •  Are keen to develop their knowledge and skills in this sector
  •  A driving licence would be an advantage, but not essential as travel by more sustainable means is encouraged where possible

We can offer:

  • A structured programme of induction and experience
  •  Experience in a variety of tasks and roles including events, home visits and over-the-phone advice
  •  A friendly, supportive environment
  • The chance for you to develop your areas of interest or expertise
  •  A great track record of providing the skills and experience and support to help people move into paid work in their chosen field – three out of our last four interns have gone on to paid full-time work in the energy sector
  • The chance to work in our Shrewsbury eco-office, close to the bus and railway station and adjacent tothe river
  • Travel and other expenses

We are now recruiting interns for Summer / Autumn 2017.

For an informal chat about this role please call Davina on 01743 277124 or email your CV 

2) Regular Volunteers

We’re looking for volunteers to support our work. Our volunteers undertake a variety of tasks including giving energy advice at events and over the phone, helping with office administration and undertaking research. Before you start volunteering, we will draw up a role description with you. Roles vary depending on the work we have on at the time, your skills and what you would like to get out of the time you give. Volunteers are based at our Shrewsbury offices. We are looking for volunteers who would like to share and develop their skills and knowledge. We have very few routine tasks, and wish to invest in training and supporting our volunteers. We are therefore looking for volunteers who plan to make a commitment of at least six months, generally for half a day a week or more. We can pay reasonable travel expenses.

For an informal chat about our volunteering roles please call Davina on 01743 277124 or email